Terms of Service

Agreeing to these terms

These terms are a contract between you and Baseline OS LLC (“we”, “us”), which operates Divorceline. They cover the Divorceline website and everything it produces (together, the “service”). By using the service, or by creating an account, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the service.

You must be at least 18 years old, and able to form a binding contract, to use the service.

What the service is

Divorceline helps you prepare official California Judicial Council forms yourself. You answer plain questions. The service checks your answers for gaps and inconsistencies, fills the official PDF forms with the answers you gave, and gives you general filing steps drawn from public court information.

The service does not file, serve, or deliver anything to a court or to any other party. You do that yourself. It does not contact the court, track your case, or remind you of deadlines.

Not a law firm, not legal advice

Divorceline is not a law firm and is not a substitute for a lawyer. We are not lawyers, and we are not a registered or bonded legal document assistant or unlawful detainer assistant under California Business and Professions Code section 6400 and following. We do not represent you, and using the service does not create an attorney-client relationship or any other confidential or fiduciary relationship between you and us.

The service gives general legal information, not legal advice. It does not tell you what your rights are, which option is best for you, what to ask the court for, or how a judge is likely to rule. The questions, help text, review notes, and filing steps are general and may not fit your situation.

Some situations need a lawyer. These include domestic violence or safety concerns, contested custody, significant or complicated property, retirement accounts, a family business, immigration consequences, bankruptcy, and any case where your spouse has a lawyer. Free help is available from your court’s self-help center and the California Courts self-help guide at selfhelp.courts.ca.gov/divorce. Your county bar association can refer you to a lawyer.

Your responsibilities

You are the filer, and the forms are your statements to the court. You agree that:

• Every answer you give is true, complete, and yours to give.
• You will read every generated form in full before you sign it, correct anything that is wrong, and sign only what you believe is true. Many court forms are signed under penalty of perjury.
• You are responsible for choosing what to file, where and when to file it, paying court fees (or asking the court to waive them), serving the other party correctly, and meeting every deadline.
• You will check your forms and filing steps against your county court’s rules and selfhelp.courts.ca.gov/divorce. Court forms, fees, and local rules change, and a court may require forms or steps the service does not cover.
• You will only enter information about other people (a spouse, children, the other party, or witnesses) that you need for your own court filing.

No guarantee of any court outcome

We work to fill the current official forms correctly, but we do not promise that a court clerk will accept your papers, that your filing is complete for your situation, or that you will get any particular result. A court can reject or return papers for reasons outside our control, including local rules and the clerk’s judgment. The outcome of your case depends on the facts, the law, the other party, and the judge.

Automated and AI review

Before you generate your forms, the service runs automated checks on your answers. Part of that review uses an artificial intelligence model provided by Anthropic. If you use the upload option to read court papers you were served, an AI model reads that document to pre-fill your answers. Our Privacy Policy explains what is sent and how it is handled.

AI output can be wrong or incomplete. Review notes flag possible problems; they are not legal advice and they are not a promise that anything not flagged is correct. Pre-filled answers from an upload are suggestions you must confirm against the original document. You decide every answer.

Accounts

You can answer questions without an account. An account lets you save your progress and reuse your details, and you need one to buy and download your packet. You can sign up with an email and password or, where offered, with Google.

Give accurate information, keep your password private, and tell us promptly at the contact address below if you think someone else has used your account. You are responsible for activity under your account. One account works across our products; each product is bought separately.

Price, payment, and refunds

Divorceline costs $149, a one-time payment that unlocks your filled packet for this product. It is not a subscription and there are no recurring charges. The price does not include court filing fees, service costs, or any other fee a court or third party charges you.

Payment is handled by Stripe on its own secure checkout page. We never see or store your full card number. Stripe’s terms and privacy policy apply to the payment. Prices may change, but a change does not affect a purchase you have already made.

No refunds. All sales are final. Once you pay, we do not give refunds, including if you change your mind, do not file, or your case changes. Before you pay, you can answer every question and see the review of your answers, so you know what you are buying.

This does not take away any right the law gives you that cannot be waived by contract, including your right to dispute a charge with your card issuer or to a remedy if the service does not work as described. If you think something went wrong with a purchase, email help@baselineos.ai first and we will look into it. If a payment is refunded or reversed through a chargeback, access to the paid packet for that product ends.

Acceptable use

Do not use the service to:

• Prepare papers you know are false, or file anything to harass, threaten, or defraud anyone.
• Prepare papers for other people as a business, or resell or repackage the service or its output.
• Enter someone else’s information when you have no lawful reason to.
• Break the law, probe or overload our systems, get around security or payment, or access accounts or data that are not yours.
• Copy, scrape, or reverse engineer the service, except where the law allows it.

Your content and our service

Your answers and the forms generated from them are yours. You give us permission to store, process, and transmit them only as needed to run the service for you, as our Privacy Policy describes. We do not claim ownership of them.

The official court forms are public documents published by the Judicial Council of California. The rest of the service, including its software, questions, wording, and design, belongs to us or our licensors. We give you a personal, non-transferable right to use the service for your own filing under these terms.

Privacy

Our Privacy Policy explains what we collect, why, who we share it with, and the choices you have. It is part of these terms.

Disclaimer of warranties

To the fullest extent the law allows, the service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not promise that the service will be uninterrupted or error-free, that forms or filing information are current for every court, or that the service will meet your needs. Some places do not allow these disclaimers, so parts of this section may not apply to you.

Limitation of liability

To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or the outcome of any court case, arising from your use of the service, even if we were told they were possible.

To the fullest extent the law allows, our total liability for any claim about the service is limited to the amount you paid us for the product the claim relates to.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud, gross negligence, or willful misconduct, or any right you have under California consumer protection law that cannot be waived.

Indemnity

If a third party brings a claim against us because you broke these terms, misused the service, or filed false information, you agree to cover our reasonable losses and costs from that claim, to the extent the law allows.

Ending your use

You can stop using the service at any time. You can delete your account and data yourself from your account page, or by emailing help@baselineos.ai; our Privacy Policy explains what is deleted and what we keep. We may suspend or close an account that breaks these terms or puts the service or other users at risk. Sections that by their nature should survive (including responsibilities, disclaimers, limits of liability, and disputes and arbitration) continue after your use ends.

Disputes and arbitration

Please read this section carefully. It requires you and us to resolve most disputes through binding individual arbitration instead of in court, and it waives class actions. You can opt out within 30 days, as explained below.

Governing law

California law governs these terms and any dispute about the service, without regard to its conflict-of-law rules. The Federal Arbitration Act governs the agreement to arbitrate in this section.

Try to resolve it informally first

Before starting an arbitration or court case, the party with the dispute must send the other a written notice describing it and the relief wanted. Send yours to help@baselineos.ai or to our mailing address below; we will send ours to the email address on your account. If we cannot resolve the dispute within 30 days after the notice is received, either of us may start an arbitration.

Agreement to arbitrate

Except as stated below, you and we agree that any dispute, claim, or controversy arising out of or relating to these terms or the service will be resolved by binding arbitration on an individual basis. The American Arbitration Association (AAA) will administer the arbitration under its Consumer Arbitration Rules in effect when the arbitration is filed, available at adr.org. The arbitration will be seated in San Francisco, California. Hearings may be held by video or phone, or in person in the county where you live if you ask for that and the AAA rules allow it.

Fees are paid as the AAA Consumer Arbitration Rules provide, which limit what a consumer pays. We will pay the rest of the AAA’s fees and the arbitrator’s fees, on time, as California law requires. The arbitrator may award any individual relief a court could award to you individually, including damages, declaratory relief, and injunctive relief benefiting you, and must follow these terms and the law. The arbitrator’s decision is final and any court with jurisdiction may enter judgment on it. In arbitration there is no judge or jury, and review of the decision is limited.

Exceptions

• Small claims court. Either of us may instead bring an individual claim in small claims court, in the county where you live or in San Francisco County, as long as it stays in small claims court and is not brought on behalf of a class.
• Public injunctive relief. Nothing in this section waives your right to seek public injunctive relief (relief that mainly benefits the general public) under California law. A claim for public injunctive relief will be decided by a court, not an arbitrator, after any individual claims have been arbitrated, and the court case will be paused until then.

No class actions

You and we may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not combine more than one person’s claims or preside over any class or representative proceeding. If a court finds this class-action waiver unenforceable for a particular claim or request for relief, that claim or request will be severed from the arbitration and decided by a court, and the rest of this section still applies. A court, not an arbitrator, decides whether this waiver and the public injunctive relief exception are enforceable.

30-day right to opt out

You can opt out of this agreement to arbitrate by emailing help@baselineos.ai within 30 days after you first agree to these terms (for example, by creating an account). Include your name, the email address on your account if you have one, and a clear statement that you want to opt out of arbitration. Opting out does not affect any other part of these terms, and does not affect any earlier opt-out.

Courts and venue

Any dispute that is not arbitrated (because you opted out, because it falls in an exception above, or because a court finds part of this section unenforceable) will be decided only in the state or federal courts located in San Francisco County, California, except for small claims cases as described above. You and we consent to personal jurisdiction in those courts.

Changes to this section

If we make a material change to this section, you may reject it by emailing help@baselineos.ai within 30 days after the change takes effect. If you do, the version of this section you last agreed to continues to apply to disputes between us.

Severability

Except as stated in “No class actions” above, if any part of this section is found unenforceable, that part will be severed and the rest of this section will still apply.

Changes to these terms

We may update these terms. When we do, we will post the new version here and change the effective date above. If a change is material, we will also tell account holders by email, at the address on their account, before it takes effect. If you keep using the service after a change takes effect, the new terms apply. Changes do not apply to a dispute that arose before them.

General

These terms and the Privacy Policy are the whole agreement between you and us about the service. If a court finds part of them unenforceable, the rest stays in effect. If we do not enforce a term right away, we have not waived it. You may not transfer these terms without our consent; we may transfer them as part of a merger, sale, or reorganization.

California residents: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs can be reached in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

Contact

Baseline OS LLC
Email: help@baselineos.ai
Mail: 4244 1/2 25th St., San Francisco, CA 94114